1. Acceptance of Terms & Platform Scope
By submitting a booking request or reservation with Siam Aurum Luxury Wellness Bangkok ("Siam Aurum", "we", "our")—whether via our website (`https://siamaurum.com/`), WhatsApp (`+66 65 825 5161`), LINE Official (`https://line.me/ti/p/jCUcsNtuHA`), or telephone—you ("Guest", "Client", "you") agree to be bound by these Terms and Conditions.
These Terms govern all in-suite hotel, serviced apartment, private condominium, embassy residence, and Pan-Thailand VIP outcall wellness treatments coordinated by Siam Aurum within Bangkok and the Kingdom of Thailand.
2. Booking Confirmation, 45-Minute SLA & 5-Star Hotel Registration
To ensure our 45-minute central Bangkok arrival standard (`PT45M`), Guests must provide accurate dispatch details at the time of booking:
- Written Concierge Confirmation (T+15m): A reservation is formally confirmed once our Executive Dispatch Desk sends a written confirmation message via WhatsApp or LINE specifying your assigned specialist's name (from our 13-member Clinical Board), modality, duration, net rate, and estimated arrival window.
- 5-Star Hotel Security & Front-Desk Check-In: Every Siam Aurum specialist carries her official Thai National ID Card and Ministry of Public Health (MoPH) license. Where required by five-star hotel security protocols, the Guest agrees either to notify hotel reception/concierge to authorize visitor access or to meet the specialist at the ground elevator lobby.
- Operating Hours: Standard daily dispatch operates from 10:00 AM to Midnight (00:00 ICT), 365 days a year. Late-evening sessions starting at 10:30 PM or 11:00 PM run through to full completion.
3. 2026 Tariff (`PRICE_MAP`), Transit Surcharges & Settlement
All rates published on our 2026 Pricing & Tariff page (฿900 to ฿4,500 across `60`, `90`, `120`, and `180` minutes) are 100% net with zero hidden VAT or 10% hotel service charges:
- Zero Upfront Deposit: Standard solo, 4-Hand, and Couples hotel or residential bookings within Bangkok require no upfront credit card hold or advance deposit.
- Central vs. Outer Bangkok Transit: Dispatch across central Bangkok (Sukhumvit Soi 1–77, Silom, Sathorn, Siam, Ratchaprasong, Wireless Road, and Chao Phraya Riverside) is complimentary (฿0). A transparent transit surcharge of ฿100–฿300 applies only for outer Greater Bangkok districts and is always confirmed upfront prior to dispatch.
- Couples Pricing Formula: Synchronized two-therapist Couples’ Aroma Experience sessions are calculated at approximately 1.9× the solo rate (starting at ฿2,280 for 60m).
- Post-Session Payment Methods: Full settlement is due immediately upon session completion via Cash (THB), Visa, Mastercard, or Thai QR PromptPay.
4. Cancellation, Rescheduling & No-Show Policy
Because our specialists are dispatched dedicatedly to your hotel or residence from our standby hubs, we enforce the following transparent cancellation schedule:
| Notice Window Prior to Confirmed ETA | Applicable Fee | Policy & Rescheduling Terms |
|---|---|---|
| 60+ Minutes Prior to ETA | ฿0 (Complimentary) | 100% free cancellation or unlimited rescheduling via WhatsApp/LINE |
| 30–59 Minutes Prior (Specialist En Route) | ฿200 Transit Fee | Compensates the dispatched specialist's round-trip BTS/MRT/taxi transit |
| < 30 Minutes Notice or Arrival No-Show | ฿300–฿500 Standby Fee | Applies if specialist has arrived at hotel reception and Guest is unreachable for 20+ mins |
5. Strict 100% Non-Sexual Code of Conduct & Specialist Safety
Siam Aurum is a strictly legitimate, clinical and hospitality wellness platform. Every practitioner on our roster is licensed by the Thai Ministry of Public Health (MoPH) and accredited by heritage institutions such as the Wat Pho Traditional Medical School or CIDESCO.
- Unconditional Prohibition of Non-Therapeutic Requests: Any solicitation of sexual services, adult entertainment, inappropriate physical contact, indecent exposure, or verbal harassment is strictly prohibited.
- Immediate Termination & Blacklisting: In the event of any breach of this clause, the specialist is instructed to terminate the session immediately, depart the premises, and notify our Security Desk. The full booked session tariff remains payable, and the Guest's details will be permanently blacklisted and, where appropriate, reported to hotel security and the Royal Thai Tourist Police.
6. Medical Contraindications & Pre-Session Health Disclosures
While therapeutic massage and acupressure provide clinically documented benefits for muscular tension, circulation, and sleep architecture, they are not a substitute for emergency medical or surgical care. Guests must disclose any of the following conditions prior to booking:
- Pregnancy: Deep abdominal pressure, intense lumbar traction, and certain essential oils are contraindicated during pregnancy (especially the first trimester). Please inform our Concierge so we can assign a prenatal-qualified specialist.
- Cardiovascular & Vascular Conditions: History of deep vein thrombosis (DVT), phlebitis, uncontrolled hypertension, recent cardiac procedures, or anticoagulant medication.
- Acute Trauma or Infection: Recent surgery, unhealed fractures, acute spinal disc herniation, contagious skin conditions, or active fever.
7. Suite Hygiene, Linens & Personal Valuables
Every Siam Aurum specialist brings sealed Egyptian-cotton clinical sheets and oil-proof barriers to protect your hotel mattress, sofa, or carpeting from botanical oils.
In accordance with five-star hotel security best practices, Guests are requested to place all jewelry, cash, passports, watches, and electronic valuables inside their in-room hotel safe prior to the specialist's arrival. Siam Aurum is not liable for unattended personal property not secured prior to the session.
8. Pan-Thailand VIP Charter & Corporate Event Bookings
For bespoke Pan-Thailand VIP deployments outside Greater Bangkok—including private villas, superyachts, and five-star resorts in Phuket, Koh Samui, Chiang Mai, Pattaya, and Hua Hin—or multi-specialist corporate wellness events (3+ concurrent practitioners), a 50% advance charter deposit and confirmed domestic flight/ground transport reimbursement apply, as detailed in your written Concierge Charter Quote.
9. Confidentiality & Thailand PDPA (B.E. 2562) Compliance
All Guest booking records—including your name, hotel or residential address, room number, telephone number, and WhatsApp/LINE correspondence—are processed strictly for session dispatch and clinical safety in compliance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). We never sell, rent, or disclose Guest identities to third-party marketers. View our full Privacy Policy for complete details.
10. Governing Law & Bangkok Dispute Resolution
These Terms and Conditions and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Kingdom of Thailand. Any dispute, controversy, or claim not resolved amicably through our Executive Concierge Desk shall be subject to the exclusive jurisdiction of the competent courts of Bangkok, Thailand.
